ACE
Conversational AI for the real world

AI agents that actually hold real conversations.

Production-grade conversational agents across web, WhatsApp, social, and voice. Grounded in your knowledge base. Handed off to a human the second it matters.

Start free 14-day trialBook a demo
  • No credit card required
  • Deploy in minutes
  • Bring your own keys
Support agent · live
en · 124ms
  1. Can I cancel my plan and get a refund for the unused days?
  2. Yes — I can cancel today and prorate the refund for the 18 days remaining. Want me to send the confirmation to your billing email?
  3. Please. And keep my data for 30 days in case I come back.
  4. Done. Cancellation queued, $42.30 refund issued, 30-day grace on your data. Anything else?
resolved · csat 5/5 · tokens 412no handoff needed
The problem

Tickets pile up. Bots frustrate. Agents burn out.

Traditional support stacks were built for a world without LLMs. Customers feel the gap on every interaction.

0%

of customers abandon a chat after one unhelpful bot reply

Source · Gartner CX research

0h

average first-response time for SMB support tickets

Source · Zendesk benchmark report

0%

of agent time spent on questions a doc could answer

Source · McKinsey support automation

The shift

What if your AI knew your business as well as your best agent?

ACE agents pull from your live knowledge base in real time, decide when a human should step in, and learn from every conversation. No prompt engineering. No fine-tuning. No surprises.

  • 01

    Trained on your knowledge

    Every PDF, article, and FAQ you upload becomes part of the agent's working memory. No fine-tuning, no model retraining.

  • 02

    Retrieves only what's relevant

    The agent decides when it needs to look something up — and pulls only the passages that actually help answer the question.

  • 03

    Cites every claim

    Source links on every answer. Customers can verify. You can audit. No more hallucination conversations.

  • 04

    Stays in sync, automatically

    Edit an article in the CMS — the agent uses the new version on its next response. No deploys, no re-indexing rituals.

Try it live

Pick a scenario. Watch the agent work.

Real streaming. Real RAG. No video recording.

  • Real token-by-token streaming — no pre-rendered video
  • Routes to your knowledge base when it needs context
  • Hands off to a human the moment frustration shows

latency

124ms

tokens

412

sources

2

Scenarios

Support agent· ready
en
Can I cancel my plan and get a refund for the unused days?
ready
How it works

From upload to live in three steps.

No ML team required. No infrastructure to manage.

  1. Step 01

    Upload your knowledge

    Drop in PDFs, articles, FAQs, spreadsheets, anything. ACE parses, chunks, and embeds it into your private vector namespace. Approval workflows for content that needs human review before it goes live.

    • PDF, DOCX, XLS, scanned docs
    • Built-in CMS with review queue
    • Isolated per-tenant namespace
  2. Step 02

    Configure your agent

    Pick a persona, tone, and language. Bind tools (RAG search, ticketing, custom APIs). Set escalation rules. Test in the sandbox. No code, no prompt engineering.

    • Visual no-code builder
    • Per-channel persona overrides
    • Live test chat
  3. Step 03

    Deploy everywhere

    Drop the widget on your site. Connect WhatsApp Business in under five minutes. Plug into Facebook, Instagram, voice. One agent config, every surface your customers already live on.

    • Web widget (3 lines of code)
    • WhatsApp, FB, IG, voice
    • Real-time analytics from day one
What you get

Everything a production agent needs.

Not a chatbot wrapper. A complete conversational platform with the surfaces your customers already use.

  • 5 channels

    One agent, every channel

    Web widget, WhatsApp, Facebook, Instagram, voice. Configure once. Deploy everywhere. The agent's memory follows the customer across surfaces.

  • Zero hallucination

    Agentic RAG that decides for itself

    Agents call your knowledge base only when they actually need to. No forced retrieval. No hallucinated answers. Source citations on every response.

  • < 2min to human

    Human handoff with context

    AI escalates to a live agent the moment sentiment dips or confidence drops. Full conversation summary handed over.

  • Sub-200ms latency

    Voice as a first-class channel

    Real-time speech-to-text → agent → text-to-speech. Same brain, different I/O. Sub-200ms responses.

  • Audit-trailed

    Knowledge with approval workflows

    Built-in CMS. Editors draft, reviewers approve, agents serve. Compliance-ready for banking, healthcare, gov.

  • White-label ready

    True multi-tenancy

    Database rows, vector namespaces, cache keys, conversation threads. Isolated at every layer.

  • Your keys, your rules

    Bring your own keys

    Use your own LLM API keys on Enterprise. Custom rate limits, your billing, your data residency.

Channels

Meet customers where they already are.

Five channels, one config, zero glue code.

Web widget

3 lines to embed. Custom colors, position, greeting. Shadow-DOM isolated.

acme-corp.com
Acme support
en
Where's my order?
With DHL · Lahore hub · ETA tomorrow
WhatsApp Business

Connect Meta Business in five minutes. Native conversation threading per customer.

A

Acme Bank

online

What documents do I need to open a savings account?
CNIC (front + back), proof of address, salary slip or 3-month bank statement.
Want me to walk you through opening one online?
Voice (STT + TTS)

Inbound and outbound calls with full RAG, tools, and HITL. Sub-200ms latency.

Inbound call

+92 300 1234567

live · 00:42
> transcribing & routing through agent…

Facebook Messenger

Page DMs, post comments, automated replies — all routed through the same agent.

Instagram

Story replies, DMs, post comments — same brain, different surface.

How we compare

Built for the AI era. Priced for the real one.

Side-by-side with what you might be using today.

CapabilityACEUsIntercom FinZendesk AITidio
Entry pricingFree 14-day trial$0.99/resolution$115/agent/mo$29/mo
Native Urdu + Arabic + RTL
RAG from any document typeHelp center onlyHelp center onlyFAQ only
True multi-tenant white-label
Voice channel (STT + TTS)Add-on
Bring your own LLM keys
Self-serve, no sales call
Open architecture / self-host

Sourced from public pricing pages · Updated May 2026

For builders

Boring choices, made well.

Async-first APIs. Streaming-native. Tenant isolation at every layer. Webhook-verified. Audit-trailed by default. The kind of stack you'd build yourself if you had six months.

  • Drop-in widget

    Three lines of HTML. Shadow-DOM isolated. Zero conflict with your CSS.

  • Webhook-first

    Every inbound webhook is signature-verified, retried, and idempotent.

  • Event bus

    At-least-once delivery. Dead-letter on failure. Full audit trail by default.

  • Bring your own

    Use your own LLM keys, your own vector index, your own everything on Enterprise.

HTMLindex.html
<!-- Drop this on any page -->
<script
  src="https://widget.ace.com/v1/loader.js"
  data-tenant="acme-corp"
  data-agent="default"
  data-language="en"
  data-position="bottom-end"
  defer
></script>
Trust

Tenant-isolated. Encrypted. Audit-trailed.

Multi-tenancy isn't a feature on the page. It's a property of the architecture.

  • Data isolation

    Every database query, every vector search, every cache read is scoped to the tenant at the framework level. There's no code path where Tenant A can see Tenant B's data.

  • Encryption

    TLS 1.3 in transit. AES-256 at rest. Sensitive fields (API keys, tokens) encrypted at the column level with Fernet. Secrets in vault, never in code.

  • Audit trail

    Every mutation logs: who, what, when, old value, new value, IP. Append-only audit table. 12-month retention minimum, longer on Enterprise.

  • Compliance

    GDPR-ready (right to erasure, data portability, DPA on request). SOC 2 Type II in flight. SBP / HIPAA controls on Enterprise.

GDPRSOC 2 (in flight)AES-256TLS 1.3Tenant-Isolated
Use cases

Built for the conversations that matter.

Live scenarios across the industries that ship customer support every day.

  • Banking & Fintech

    Compliance-first conversations.

    KYC walkthroughs, account queries, card disputes, dispute escalation, all with the audit trail your regulator wants.

    1. I need to dispute a charge on my card from last Friday.
    2. I can help with that. I see a $187 charge to "MERCHANT_X" on the 22nd. Was this you?

  • E-commerce

    Order tracking that actually works.

    Returns, exchanges, order status, product Q&A, over WhatsApp where your customers already are.

    1. Where is my order?
    2. Order #ECM-2841 left our warehouse yesterday and is with DHL. Last scan: Karachi sorting hub, 2 hours ago. Estimated delivery: tomorrow before 7pm.

  • Healthcare

    Triage and scheduling at scale.

    Appointment booking, prescription refills, symptom triage with strict guardrails, with escalation to clinicians the second a red flag appears.

    1. I've had a fever for 3 days and my throat hurts. Should I come in?
    2. I'd like to ask a few quick questions to help triage. Any difficulty breathing, severe headache, or stiff neck?

  • Telecom

    Plan changes without the hold music.

    Tariff queries, plan upgrades, technical troubleshooting, MNP, all resolved in-channel with carrier system integrations.

    1. My internet has been slow all week. What's going on?
    2. I see. Running a line test on your connection now. Your modem is online but I see 18% packet loss on the last hop. Looks like an upstream issue in your area. There's a maintenance window scheduled for tomorrow 2-4am that should fix it.
Pricing

Start free. Scale when it matters.

No card to start. No surprise charges. Move up only when usage demands it.

Starter

Try the platform end-to-end.

$014-day trial
  • 500K tokens / mo
  • 1 agent · 1 domain
  • Web widget channel
  • 50 docs / mo
Start free

Growth

Ship to production.

Contact us
  • 2M tokens / mo
  • 3 agents · 3 channels
  • 1 WhatsApp number
  • 250 docs / mo
Start trial
Most popular

Business

Scale your support team.

Contact us
  • 10M tokens / mo
  • 10 agents · voice
  • 5 human seats
  • 1,000 docs / mo
Start trial

Enterprise

Built around you.

Custom
  • Unlimited everything
  • Bring your own LLM keys
  • Dedicated vector index
  • SLA + DPA + named CSM
Talk to sales
See full pricing & feature comparison

Stop forwarding tickets. Start resolving them.

Two weeks free. No credit card. Bring your knowledge base, ship an agent, watch the queue drop.

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